To utilize our Remote Control support please send an e-mail to hotline@cadconsulting-usa.com with your support request, which includes short description of the problem and the time when you will be on-line. At that time, you need to dial our IP address via "Microsoft NetMeeting", and we will take control over your computer and show on your own screen what to do.

To use our remote control service you must have "Microsoft NetMeeting" version 3.0 or later installed.

You can download "NetMeeting" from Microsoft at

http://www.microsoft.com/windows/netmeeting/

When you install NetMeeting click Enable Sharing from the Tools menu.

Send e-mail to hotline@cadconsulting-usa.com and wait for reply to your request. Than at the agreed time place a call.

How to place a call:

1. Start NetMeeting

2. In the Address bar, type this IP address: 64.82.41.243

3. Click the Place Call button.

4. When connected, choose Sharing from the Tools menu. In the Sharing dialog box, click Desktop. Click Share.

5. Click Allow Control on the Sharing dialog box.

6. When you allow control, we have full access to your computer system, and will show you how to solve your problem. Your security is guaranteed.

It is strongly recommended that you have a DSL connection.

If you have a microphone and speakers, you can talk with us during the connection.